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Frequently Asked Questions & Support

Find answers to common questions or submit a support request

Frequently Asked Questions

Browse through common questions and answers

There could be one of two reasons for this. First, you might have reached the current Translate or AI limits. Please visit Limits page for more details. Second, you might be using the extension too quickly (too many requests in a short span of time).

It's easy. Just go to Dashboard, click 'Manage Subscription', then 'Manage on Stripe'. Log into Stripe, and there you should be able to control your subscription.

Yes, you can. But keep in mind that your current plan will be removed.

A video title counts as 1 request. Descriptions count as 1 request per 300 characters (rounded up). So a 1000-character description would use 4 requests, plus 1 for the title = 5 total. To reduce usage, try keeping descriptions short and clear.

To purchase extra credits, follow these simple steps:

  1. Go to the Extra Credits page (you can find it in the dashboard or navigate to /extra_credits)
  2. Select the type of credits you need:
    • AI Credits - For AI-powered features and usage
    • Translation Credits - For video translation services
  3. Choose the amount you want to purchase
  4. Complete the payment process

Important Notes:

  • Available only for users with an active subscription (any subscription - Free, Basic, Professional, or Max)
  • Higher subscription plans (Professional/Max) offer significantly cheaper extra credits compared to free/basic plans
  • Extra credits never expire - they remain in your account until you use them
  • You can purchase extra credits at any time to extend your limits

The VidAI Loyalty Program rewards users who maintain their monthly subscription with bonus credits that increase over time, up to 2x (double) your base credits!

How It Works:
  • Month 1: Base credits (your plan's standard amount)
  • Month 2: +20% bonus credits (1.2x multiplier)
  • Month 3: +40% bonus credits (1.4x multiplier)
  • Month 4: +60% bonus credits (1.6x multiplier)
  • Month 5: +80% bonus credits (1.8x multiplier)
  • Month 6+: +100% bonus credits (2x multiplier - DOUBLE!)
Important: Your loyalty bonus resets to 0% if you cancel your subscription, let it expire, or switch to a yearly plan. To keep earning bonus credits, maintain an active monthly subscription without interruption.

Note: The Loyalty Program applies only to monthly subscriptions. Yearly subscriptions receive their base credits but do not participate in the loyalty bonus system.

We support a wide range of languages for video translation. Below is the current list of all available languages.

This list is continuously updated as we add more languages. We're always working to expand our language support!
Currently Available Languages (82):
Afrikaans
Albanian
Arabic
Armenian
Azerbaijani
Bengali
Bosnian
Bulgarian
Burmese
Catalan
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Filipino
Finnish
French
Georgian
German
Greek
Gujarati
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Kannada
Kazakh
Korean
Kurdish
Latvian
Lingala
Lithuanian
Macedonian
Maithili
Malagasy
Malay
Malayalam
Maltese
Marathi
Mongolian
Nepali
Norwegian
Odia
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Serbian
Sindhi
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Tamil
Tatar
Telugu
Thai
Turkish
Turkmen
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Xhosa
Yoruba
Zulu
Need a Specific Language?

If you need a specific language or languages that are not currently available, please submit a support request using the form below. We'll analyze your request and can easily integrate additional languages based on demand.

Need Immediate Help?

For urgent issues that need to be fixed ASAP, contact us directly on Telegram.

Contact on Telegram

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