Refund Policy

Scope

This Refund Policy applies to every payment made to VidAI: recurring subscription plans (billed monthly or yearly) and one-time purchases of extra credits. It forms part of our Terms of Service.

VidAI is a digital service. There is nothing to ship back, so a refund simply reverses the payment and removes the corresponding unused credits from your account.

Try VidAI Before You Pay

VidAI has a permanently free plan. You can install the extension, connect your channel, and translate real videos without entering payment details, so you can confirm the service does what you need before you subscribe. We recommend doing this — it is the fastest way to avoid needing a refund at all.

14-Day Refund Window

If you are not satisfied with VidAI, contact us within 14 calendar days of the payment and we will refund it in full, provided the credits included in that payment are still substantially unused.

"Substantially unused" means you have consumed only a small share of the credits — enough to evaluate the service, not to complete a translation project. In practice we treat up to roughly 10% of the included allowance as evaluation use and refund the payment in full anyway. Beyond that, we may offer a partial refund covering the unused portion, at our discretion.

We do not require a reason. Telling us what went wrong is genuinely useful to us, but it is not a condition of the refund.

Renewals

Subscriptions renew automatically until you cancel. You can cancel at any time from Manage Subscription; cancelling stops all future charges.

If a renewal charged you unexpectedly — you meant to cancel, or you no longer use VidAI — contact us within 14 days of that renewal. If you have not used the new period's credits, we refund the renewal in full and close the subscription. This applies to yearly renewals as well.

We do not automatically refund partial periods after that window. If you cancel mid-period, your plan stays active and usable until the end of the period you already paid for.

Extra Credits (One-Time Purchases)

Extra credits are bought separately from your plan and do not expire while your account is open. Unused extra credits are refundable within 14 days of purchase.

If you have partly used a credit pack, we refund the unused balance at the rate you paid. Credits already spent on completed translations are not refundable — see below.

When We Always Refund

Regardless of the 14-day window, we refund or re-credit you whenever the charge was not matched by delivered work:

• Credits were deducted but the translation failed and was never published to your channel
• You were billed twice for the same purchase, or billed after cancelling
• A VidAI defect produced unusable output — for example, translations written into the wrong language or the wrong video
• A charge you do not recognise, which we cannot tie to activity on your account

These cases are billing errors on our side, not refund requests, and there is no deadline for reporting them. Where practical we re-credit your account immediately, which is faster than a card refund; tell us if you would rather have the money back and we will do that instead.

What Is Not Refundable

• Credits already spent on delivered translations. Each translation calls paid third-party providers on your behalf, and that cost is incurred the moment the work runs. Successfully delivered work cannot be un-delivered.
• Dissatisfaction with translation quality after bulk use. Machine and AI translation is imperfect by nature. Translate a few videos first and check the result — that is what the free plan and the 14-day window are for.
• Loss of access caused by a third party — for example YouTube suspending your channel, or you revoking VidAI's access to it.
• Accounts terminated for a breach of our Terms of Service, such as abuse of the service or of the YouTube API.

How to Cancel

Cancelling is self-service and takes effect immediately:

• Sign in at vidai.help
• Open Manage Subscription
• Choose to cancel — you can end the subscription at the end of the current period, or immediately

Cancelling stops future charges. It is not by itself a refund request; if you also want the last payment back, email us as described below.

How to Request a Refund

Email support@vidai.help with:

• The email address on your VidAI account
• The date and amount of the payment
• A short note on what happened, if it was a problem with the service

We reply within 2 business days. Approved refunds are issued to the original payment method, in the original currency, and normally reach your account within 5–10 business days depending on your bank or card issuer. We never charge a fee for processing a refund.

Refunds are handled through our payment provider. Currency conversion differences and any fees applied by your own bank are outside our control.

Chargebacks

Please contact us before opening a dispute with your bank or card issuer. We can almost always resolve the problem faster than a chargeback, which typically takes weeks. Accounts with an open chargeback may be suspended until the dispute is settled.

Your Statutory Rights

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days. VidAI begins supplying the service immediately after purchase so that your credits are usable straight away; by purchasing, you ask us to start at once and acknowledge that the withdrawal right is lost once the service has been fully performed.

The policy above is intended to be at least as generous as those rights, and nothing in it limits any right you have under applicable consumer law.

Changes to This Policy

We may update this Refund Policy from time to time. When we do, we update the date at the top of this page. The policy in force at the time of your payment is the one that applies to it.

Contact Us

Questions about billing, cancellations, or refunds: support@vidai.help. You can also reach us through the support form or our contact page.